Yes, you can usually do this yourself in Track & Trace.
How to change your address
- Open Track & Trace using the link in your email.
- Click Change address next to your address.
- Enter the new address.
- Click Change address to confirm.
Change your address as early as possible. If your parcel has not been sorted yet, it will still arrive the same day. If it has already been sorted (you will then see a time slot), it will arrive the next working day, unless the new address is within 200 metres of the old one.
When can I not change it myself?
- PIN code (OTP): to prevent fraud.
- The webshop has turned it off.
- Another country: from the Netherlands to Belgium or the other way round.
- Outside our delivery area: we do not deliver to the Wadden Islands or Wallonia.
- Parcel is being returned: it has been cancelled or is on its way back to the webshop.
Not working in Track & Trace? Then contact the webshop you ordered from or our customer service. They can usually still change the address for you.