Yes. In Track & Trace you can add a note for the driver, for example that your doorbell is broken.
How to add a note
- Open Track & Trace using the link in your email.
- Type your note in the Delivery note box (up to 140 characters). Keep it short so the driver can read it at a glance.
- Click Save note.
Useful notes include:
- Doorbell is broken, please knock.
- Entrance at the back.
- Top bell, third floor.
What can a note not be used for?
- Asking for a specific time: the route is calculated automatically, so the driver cannot take it into account.
- Having your parcel left behind: give leave-behind permission.
- Changing your address: use the Change address button (see Can I still change my delivery address?).