Recipients

Delivery & Time Slots

• Why does the driver take a photo on delivery?
• Can I tip my driver?
• Where is my parcel and when will it arrive?
• When does Trunkrs deliver?
• On which public holidays does Trunkrs not deliver?
• Where does Trunkrs deliver?

Delivery preferences and changes

• Can I cancel or refuse my delivery?
• Can I leave a note for the driver?
• Can the driver leave my parcel if I am not at home?
• Can my parcel be delivered to the neighbours?
• Can I still change my delivery address?
• Can someone else accept my parcel?

Not received or delayed

• Which neighbours received my parcel?
• My parcel says delivered, but I haven't received anything. What now?
• My parcel has the status 'Shipment not arrived'. What now?
• The driver couldn't find or reach my address. What now?
• My parcel was missorted. What now?
• My fresh or frozen parcel is delayed. What now?

See all 7 articles

Damage, Complaints and Contact

• How do I return my parcel?
• How do I contact customer service?
• My parcel is damaged or something is missing. What now?
• My parcel arrived thawed or spoiled. What now?
• I have a complaint about the driver. Where can I report it?