Recipients

Delivery & Time Slots

• Why does the driver take a photo of my package?
• Tipping Your Delivery Driver
• What is the status of my package?
• Do you deliver on weekends?
• On which holidays does Trunkrs not deliver?
• My shipment was delivered to a neighbor, how can I find the house number?

See all 7 articles

Changes & Delivery Preferences

• Can I leave a note for the driver?
• Can the driver leave my package? (Permission to leave)
• Can you deliver my package to my neighbors?
• Can I change my delivery address?
• Can someone else accept my package?

Package not received or delayed

• My package status is 'Delivered', but I haven't received anything. What now?
• My package status is 'Not yet arrived'. What now?
• The driver could not find or reach my address. What now?
• My package is 'Missorted'. What now?

Damage, Complaints & Contact

• Contact Details & Opening Hours (Customer Service)
• My package arrived damaged or an item is missing. What now?
• My fresh or frozen shipment is delayed. What happens now?
• I received my shipment thawed or spoiled
• My package is delayed (even though I paid extra). Can I get a refund on shipping costs?
• I am not satisfied with the delivery or the driver. Where can I report this?