Sorry to hear that. Contact the webshop you ordered from. They will assess the products and arrange a solution with you.
What should you do?
- Take photos or a video of the products and the packaging straight away, inside and out.
- Note your Trunkrs number and the date you received the parcel.
- Send this to the webshop's customer service as soon as possible.
Without photos or a video, the webshop cannot properly assess your report. Only throw the products away once you have recorded them.
We deliver on behalf of the webshop. The webshop will arrange a solution with you and contact us if needed.