Sorry to hear that. Contact the webshop you ordered from as soon as possible. They will arrange a replacement or refund.
Take photos first
The webshop will usually ask for photos. Don't throw anything away before you have taken them.
- Take photos of the outside of the box, with the label visible.
- Take photos of the contents and the packing material.
- Send the photos with your order number or Trunkrs number to the webshop.
Is the box damaged?
Is the box torn, dented, wet or open? Then the damage probably happened in transit. The webshop will report it to us and settle it with us.
Is the box intact?
Is the box intact, but the product is broken or something is missing? Then something probably went wrong during packing. The webshop will help you with this too.
Has your fresh or frozen parcel arrived thawed or spoiled? Read My parcel arrived thawed or spoiled. What now?