Yes, you can refuse your parcel at the door. It then goes back to the webshop. You can cancel through us or through the webshop, depending on your parcel.
Refusing a parcel at the door
Tell the driver you don't accept the parcel. We then send it back to the webshop. For a refund, contact the webshop.
Cancelling a delivery
- Regular parcel (not fresh or frozen): contact our customer service as soon as possible. Start a chat or email support@trunkrs.nl and include your Trunkrs number and postcode. We will then cancel the delivery.
- Fresh or frozen: cancellations go through the webshop you ordered from.
Stopping or changing a subscription
A subscription, such as a meal box, is managed by the webshop. You can stop or change it there.