We are happy to help as quickly as possible. Choose the right department for your question to get the fastest help.
Prefer to call? Use the customer service phone number you received when you started working with us. Can't find it? Ask your Customer Success Manager.
Chat with us
For the fastest help, chat directly with our customer service. Keep the Trunkrs number at hand.
Which department?
- Shipments: deliveries, delays, missing parcels and returns.
- Collection and pick-ups: requesting, changing or problems with your pick-up.
- Claims: damage, missing parcels or objections. Always submit a new claim via the Shipping Portal first.
- Invoices: invoices, payments and direct debits.
- Tech support: integrations, API and logging in.
- Contract and rates: your Customer Success Manager.
Opening hours and contact details
Our current opening hours and email addresses per department are shown below. We are closed at weekends and on Dutch public holidays.