Merchants

The Shipping Portal (User Guide)

• How do I get access to the Shipping Portal
• Creating and managing your organization
• Inviting and managing users
• How do I connect my webshop to Trunkrs?
• Setting up Features Management
• How do I submit my forecast?

See all 9 articles

Optional Services & Security

• Branded Track & Trace
• SMS Alerts
• One-Time PIN (OTP)
• Age Check

Managing & Preparing Shipments

• Trunkrs Packaging Guidelines
• On which public holidays does Trunkrs not deliver?
• What is the difference between Pick-up time and Cut-off time?
• What are the maximum dimensions and weights for a shipment?
• What are the requirements for shipping labels?
• How long is a shipping label valid?

See all 13 articles

Track & Trace and Delivery Info

• How does Leave-behind permission work?
• How do I see which neighbor received the package?

Problems with Shipments & Pick-ups

• The customer hasn’t received their delivery. What’s the next step?
• How do I track the status of an ongoing investigation?

Claims, Complaints & Contact

• Contact Details, Opening Hours & Chat
• How do I submit a claim through the portal?
• Within what timeframe should I submit my claim?
• What is the status of my claim and what is the compensation?
• Submit a complaint or appeal a claim decision

Billing & Contracts

• When do I receive my invoice and where can I go with questions?
• Can I add an extra email address (CC) for my invoices?
• Why do I see an XL surcharge on my invoice?
• Can I manage multiple webshops and organizations under one contract?
• Can I view a report on Trunkrs' performance?