Getting started with Trunkrs
- How do I get access to the Shipping Portal?
- How do I manage my organisation in the Shipping Portal?
- How do I invite colleagues to the Shipping Portal?
- How do I connect my webshop to Trunkrs?
- How do I set the default settings for my shipments?
- Can I manage multiple webshops under one contract?
Preparing and sending shipments
- How do I create a shipment?
- How do I pack my shipments?
- What are the maximum dimensions and weights?
- What requirements must a shipping label meet?
- How long is a shipping label valid?
- I can't create or print a label. What now?
Collections and forecasts
Tracking and changing shipments
- How do I manage my shipments in the Shipping Portal?
- How do I change an address or add a note for the driver?
- Can I change the delivery date of a shipment?
- How do I find undelivered shipments and what does the reason mean?
- How do I see the delivery photo as proof of delivery?
- How do I see which neighbour a parcel was delivered to?
Solving problems
Claims and billing
- Contact Details, Opening Hours & Chat
- Within what timeframe should I submit my claim?
- What is the status of my claim and what is the compensation?
- Submit a complaint or appeal a claim decision
- When do I receive my invoice and where can I go with questions?
- Can I add an extra email address (CC) for my invoices?