You receive an invoice by email every Monday for the shipments of the previous week. Around public holidays or during technical maintenance, the invoice may arrive later in the week.
Finding invoices in the Shipping Portal
- Log in to the Shipping Portal.
- Click Invoice in the top bar.
- Select the week or weeks you want to see.
- Under Download as file type, choose PDF, UBL or CSV and download the overview.
Can't see Invoice, or can't click it? The menu only works for users with the Admin or Financial role in the main organisation. Ask your account administrator to give you that role.
Where can you go with questions?
- Invoice not received or something not right? Email finance@trunkrs.nl.
- Questions about compensation for an approved claim? Finance processes it; email finance@trunkrs.nl for this too. See also What is the status of my claim and how is the compensation determined?
- Questions about your rates or contract? Contact your Customer Success Manager.