We’re here to help you as quickly as possible. Below you’ll find our opening hours, live chat, and direct email addresses per department.
Response time: We aim to reply to emails within 24 hours.
🕒 Opening Hours & Chat
Customer Support availability:
- Monday, Tuesday, Wednesday, Friday: 09:00 – 22:00
- Thursday: 11:30 – 22:00
💬 Direct contact via Chat:
For the fastest support, start a chat via the Trunkrs webshop chat.
✉️ Department Email Addresses
Select the appropriate department below so you can get help as quickly as possible.
1. Shipments (Customer Support)
For questions about deliveries, delays, missing parcels, or returns.
2. Collection & Pick-ups
For requesting, changing, or reporting issues with your collection schedule.
3. Claims (Damage & Compensation)
For submitting a claim, filing an objection, or asking about claim status.
-
claims@trunkrs.nl
Note: Always submit a new claim first via the Portal.
4. Invoices (Finance)
For questions about invoices, payments, or direct debits.
5. Tech Support
For technical questions about integrations, APIs, or login issues.
6. Sales & Account Management
For contract questions, pricing, or service expansion.
- Contact your Customer Success Manager.