The collections overview shows when we will collect from you today and for the rest of the week. You can find it in the Shipping Portal under Collections.
What do I see in the overview?
- Your cut-off time.
- The planned collections for today and this week, with the planned and expected arrival time.
- The expected number of shipments and the vehicle type. We choose these based on your forecast.
- The collection status: Planned, On our way, On time, Delayed or Completed.
The collection time can vary from day to day, for example due to busy periods, public holidays or your number of parcels. So check the overview every day and don't rely on yesterday's time.
The driver hasn't turned up?
Has the planned collection time passed and no one has come? Call the collections team or our customer service straight away. You can find the collections team's number in the Shipping Portal at the bottom of the Collections page. You received the customer service number when you started working with us. This is the fastest way for us to take action.
Can't get through? Start a chat with our customer service. Have your company name, collection address and planned collection time ready.