You can follow your parcel in Track & Trace as soon as the webshop has registered it with us. You need your Trunkrs number and postcode. Once your parcel has been sorted, we also email you the link.
We deliver on working days between 17:00 and 22:00 (see When does Trunkrs deliver?).
What do I see in Track & Trace?
- Before sorting: you see Expected on with the delivery date.
- After sorting: you see the time slot in which your parcel will arrive that evening.
- Once the route is planned: you see a time slot of up to 2 hours. The closer the driver gets, the narrower it becomes.
The time slot is an estimate based on the route. You cannot choose your own time.
No time slot after 15:00?
Still seeing Expected on after 15:00 on the delivery day? Then your parcel will not go out for delivery today. Either the webshop did not hand it over to us, or it was delayed with us after collection. Ask the webshop whether your parcel has been sent.
Do you see 'Not found'?
You see this message in Track & Trace when we cannot find a parcel for the Trunkrs number and postcode you entered.
- Check that you entered the correct Trunkrs number and postcode. Has the address been changed? Then enter the postcode of the new address.
- Both correct? Then the webshop has not yet registered your parcel with us. Ask the webshop about the status of your order.
A different status?
- My parcel says delivered, but I haven't received anything
- My parcel has the status 'Shipment not arrived'
- My parcel was missorted
- The driver couldn't find or reach my address
Can I collect my parcel? No, we don't have pick-up points. We deliver your parcel to your home.