Usually the parcel is with the neighbours or somewhere around your home. Can't find it? Then report it to us.
How to find your parcel
- Check Track & Trace and your email. If it was delivered to neighbours, the house number is shown there (see Which neighbours received my parcel?).
- Ask the neighbours next door and across the street. Live in a flat? Also check the hallway, by the lift and one floor down.
- Look around your home if you or someone in your household gave leave-behind permission: in the garden, the shed or behind the bin.
- Ask the people you live with.
Still not found it?
Report it within 10 working days of the delivery date. After that we can no longer start an investigation.
- Start a chat or email support@trunkrs.nl.
- Include your Trunkrs number and postcode.
We look into where your parcel is and keep you updated by email.
For a refund or a replacement, contact the webshop you ordered from.