Not satisfied? Let us know. Email a complaint about our service to webshop@trunkrs.nl, and an objection to a claim decision to claims@trunkrs.nl.
Complaint about our service
For example about a driver, a missed collection or your contact with us. Email webshop@trunkrs.nl with your complaint, the date and the Trunkrs number. We handle your report internally.
Objection to a claim decision
Do you disagree with a rejection or with the amount of compensation?
- Email claims@trunkrs.nl with the Trunkrs number.
- Explain why you disagree with the decision.
- Add any new information or evidence you have.
We reassess your objection and reply by email.