After submitting, you receive a confirmation by email and later a message about the decision. The amount of compensation depends on the agreements in your contract.
Status of your claim
- Received: you receive a confirmation by email. Tracking the status in the Shipping Portal is not yet possible.
- Assessment: our claims team lets you know by email whether the claim has been approved. Questions about the status or amount: claims@trunkrs.nl.
- Processing: after approval, Finance processes the compensation. Questions about this: finance@trunkrs.nl.
How much is the compensation?
The compensation depends on the agreements in your contract. Please ask your Customer Success Manager if you have questions about this.
What do we not compensate?
- Spoilage of Fresh and regular shipments.
- Consequential loss, such as lost revenue.
- Shipping costs.
- Damage to the contents while the outer box is intact. The cause then usually lies with the packaging.
- A shipment that was correctly delivered or left with permission.