You have requested an investigation for a missing shipment. It’s understandable that you want to know the status.
You have received a confirmation email from us stating that the investigation has started. Our team is now working to trace the package within our network.
Can I request an interim update?
This is usually not necessary. To avoid delaying the investigation, we do not send updates while there are no new developments. We will proactively contact you as soon as there is news.
When will I receive an update?
We will send you an email as soon as there is a development or a concrete outcome regarding the investigation.
We will send you an email as soon as there is a development or a concrete outcome regarding the investigation.
Do you have additional information, or has the shipment already been delivered?
Has the shipment already been delivered to the customer? Or do you have extra information that could help us, such as a photo of the property?
- Let us know immediately! Reply to the confirmation email you received earlier. This allows us to close the investigation or focus our search more effectively.
When should I contact you?
The average turnaround time for an investigation is 3 to 5 business days.
- Within 5 business days: Please wait for our email.
- After 5 business days: If you still haven’t heard from us, reply to your previous confirmation email to request a status update.