With every delivery, the driver takes a photo as proof. You can see it in the Shipping Portal with the shipment. We no longer ask for a signature.
- Go to Shipments in the Shipping Portal.
- Find the shipment and click it.
- View the delivery photo, the status and the GPS location in the panel on the right.
It can take a few minutes after delivery before the photo is visible.
What does the photo show?
- Handed over: the front door with the house number.
- Left with permission: the parcel at the agreed spot.
- With the neighbours: the neighbours' front door and house number.
Sharing the photo with your customer
- Your customer cannot see the photo in Track & Trace, but can request it from you or from our customer service.
- You may show the photo to your customer if it shows where the parcel is.
- Faces are blurred automatically.
- We keep the photo no longer than necessary and then delete it.