How do I manage my shipments in the Shipping Portal?

In the Shipping Portal you manage all your shipments under Shipments: search, print labels, change details and cancel.

Searching and filtering

1. Type what you are looking for in the search bar, for example a Trunkrs number, name, address, postcode or order reference.
2. Choose what to search on from the list of suggestions, for example Name contains, Status or Reason code. Your search appears as a filter above the list.
3. Add more filters if you like. Remove clears all filters.

What can you do?

• Print labels: tick one or more shipments and click Print at the bottom.
• Cancel: tick the shipment(s) and hold Cancel parcel for 3 seconds.
• Change address, email or phone number: click the shipment and choose Change details in the panel on the right. First read How do I change an address?
• Extra parcel (multi-colli): click the shipment and choose Create multicolli. Each parcel gets its own label with a unique Trunkrs number.
• Claim or Track & Trace: via the three-dot menu in the panel on the right.
• Proof of delivery: for a delivered shipment, the panel shows the GPS location and the delivery photo.
• Download an overview: click Download Excel at the top right.