With SMS alerts, your recipient gets a text message about 15 minutes before the driver arrives, and a text message after delivery. This makes it more likely that the recipient is at home. SMS alerts only works if it has been agreed in your contract, which also states the price. Not in your contract? Contact your Customer Success Manager.
For Fresh, Frozen and shipments with a PIN (OTP), your recipient receives text messages as standard. You do not need to switch on SMS alerts separately for these.
How to switch on SMS alerts
- Log in to the Shipping Portal.
- Go to Settings and click Features Management.
- Switch on SMS alerts. The change is saved immediately.
Rather not do it yourself? Ask Tech Support at tech.support@trunkrs.nl to switch it on.
You only see Features Management as an Owner or Admin in your main organisation. The setting applies to all new shipments, including those of the organisations below yours.
Only for a single shipment? When creating the shipment, switch on Enable SMS notifications under Feature codes.
Include a valid mobile number for the recipient with every shipment. Without a mobile number, we cannot send a text message. The PIN code (OTP) is always sent by email and text message, even if SMS alerts is switched off.