With Age check, the driver checks the recipient's ID at the door. If the recipient is 18 or older, the driver hands over the parcel. Use it for products with an age restriction, such as alcohol. Age check only works if it has been agreed in your contract, which also states the price. Not in your contract? Contact your Customer Success Manager.
How to switch on Age check
- Log in to the Shipping Portal.
- Go to Settings and click Features Management.
- Switch on Age check. The change is saved immediately.
Rather not do it yourself? Ask Tech Support at tech.support@trunkrs.nl to switch it on. You do not need to combine Age check with a PIN code (OTP).
You only see Features Management as an Owner or Admin in your main organisation. The setting applies to all new shipments, including those of the organisations below yours.
Only for a single shipment? When creating the shipment, switch on Require age (18+) check under Feature codes. Via the API, use requireAgeCheck.
When does the driver not hand over the parcel?
- If the recipient cannot show ID or is under 18, the driver does not hand over the parcel. This counts as a delivery attempt; after 2 failed attempts the parcel is returned to you.
- The driver does not leave a parcel with Age check with the neighbours or leave it behind.