The webshop has registered your parcel with us, but we haven't received it yet. You don't need to do anything yet.
As soon as we sort your parcel, the status changes to Sorted and you receive an email with a link to Track & Trace.
When will my parcel go out for delivery?
We sort on working days until 15:00. If your parcel is sorted by then, we deliver it the same evening. If it hasn't been sorted by 15:00, it won't go out that evening. This is due to a delay or because the webshop didn't hand the parcel over to us.
Still Shipment not arrived after 15:00?
Ask the webshop when they will send your parcel. Only the webshop can see whether your parcel has been sent.