We're sorry your parcel is late. For questions about shipping costs or a refund, the best place to go is the webshop you ordered from.
You paid for your order and the shipping costs to the webshop. We deliver on behalf of the webshop and can't see your payment. The webshop can tell you what your options are.
We usually deliver your parcel on the next delivery day. You can see the current status and the new time slot in Track & Trace.