We deliver your parcel as soon as possible, usually on the next delivery day. You can see the current status and the new time slot in Track & Trace.
What do we do with your parcel?
- Frozen: if we can't deliver your parcel, we keep it in a freezer. It goes out again on the next delivery day.
- Fresh: we don't keep fresh products in a freezer. We deliver them as soon as possible, usually on the next delivery day.
We make up to 2 delivery attempts. If delivery still fails after that, the parcel goes back to the webshop.
Not sure whether your products are still OK? Ask the webshop you ordered from. Arrived thawed or spoiled? Read My parcel arrived thawed or spoiled. What now?