We usually try again the next working day. Help the driver by checking your address and leaving a note in Track & Trace.
Did you receive an email saying you need to take action first? Then we won't plan a new attempt until you have checked or changed your address. Please do this as soon as possible.
How to help the driver
- Open Track & Trace using the link in your email.
- Check the street, house number and addition. Something wrong? Click Change address (see Can I still change my delivery address?).
- Click Delivery note and type something like "Entrance around the corner" or "Doorbell broken, please knock" (see Can I leave a note for the driver?).
- Click Save note.
If delivery fails twice, your parcel goes back to the webshop.