We're sorry to hear that you're not satisfied with our service or the handling of your claim. We take your feedback seriously and are happy to review your situation again.
To process your complaint or appeal officially and efficiently, please follow the steps below.
1. Dissatisfied with our service
Do you have a complaint about our service (for example about a driver, a failed pick-up, or your contact with our team)?
- Team: Send an email to our Customer Support team.
- What to include: Provide a clear description of your complaint, the date, and the Trunkrs number.
- Email: Send your complaint to webshop@trunkrs.nl
2. Appeal against a claim decision
Do you disagree with the outcome of a claim (for example a rejection or the amount of compensation)?
- Team: Send an email to our Claims team.
- What to include: Mention the Trunkrs number (or claim number) and provide a clear explanation of why you disagree with the decision.
- Email: Submit your appeal to claims@trunkrs.nl
What happens next?
Our team will carefully review your complaint or appeal. You will receive a detailed response by email within a few business days.