We are very sorry to hear that you received your order thawed or in poor condition. Please accept our apologies, this is certainly not what we intend!
What should you do now?
To resolve this as quickly as possible, please follow these steps:
1. Take photos or a video immediately
Ensure you have clear proof of the situation. Take photos of:
- The condition of the products (e.g., thawed).
- The packaging (inside and out).
2. Contact the webshop
Contact the customer service of the webshop where you placed the order with this evidence.
- They can assess the quality of the products.
- They can immediately offer a solution, such as resending a new order or providing a refund.
Why not Trunkrs?
Because you have an agreement with the webshop (and they with us), we as a carrier cannot refund money or send new products. The webshop will arrange this with you and then contact us.
Because you have an agreement with the webshop (and they with us), we as a carrier cannot refund money or send new products. The webshop will arrange this with you and then contact us.