Below you will find the guidelines for packaging shipments. Shipments that do not meet these requirements may be delayed, partially processed, or refused.
General Guidelines
- Use sturdy boxes of good quality that match the weight and dimensions of the contents.
- The packaging must be in perfect condition: no tears, moisture spots, or damage.
- The contents must be well protected against impact or falls with suitable cushioning material (paper, air cushions, foam peanuts).
- Keep empty space between contents and box to a minimum – fill empty spots.
- Cut or fold the box so that it closes well and can be taped shut securely.
- Use strong tape (min. 48 mm wide) and close the box according to the H-taping method (one strip over the center seam, two over the edges).
Matching Packaging & Contents
- Choose the right size: Overfilled boxes burst, empty boxes collapse.
- Use double-wall corrugated cardboard for heavy or valuable products.
- Show packaging (retail packaging) is not suitable for transport — pack them in an outer box to prevent damage and stickers.
Labeling
- Ensure your shipping label is printed sharply, so not too bold or printed too quickly.
- Place the shipping label on top of the largest side of the box, not over seams or edges.
- Label must be flat, clean, and legible.
- Ensure only one barcode is visible on your package. This way we can never scan the wrong barcode.
- Do not cover the label with tape or film.
- Optionally use an extra label or packing slip inside the box for identification in case of loss.
Specific to Trunkrs Shipments
Frozen Shipments
- Use insulation and freezer packaging suitable for transport up to 48 hours outside the freezer.
- The arrival temperature at Trunkrs must be -18 °C or lower.
- Avoid condensation or leakage – use sturdy plastic inner packaging.
All Shipments (Dimensions)
- Standard format: max. 60 × 40 × 40 cm and max. 10 kg.
- XL format: larger than 60 × 40 × 40 cm (up to 120 × 40 × 40 cm) and/or heavier than 10 kg (max. 25 kg).
- Packages over 25 kg or irregular shapes may be refused.
Filling and Protection
- Fill all open space with filling material that does not collapse.
- Fragile products: wrap individually in bubble wrap or foam and use dividers so there is no room for movement.
- Heavy products: place at the bottom of the box, with a reinforced bottom.
- Products with liquid (e.g., Paint): only allowed in leak-proof inner packaging (bag or bottle) + sturdy outer packaging.
⚠️ Important Points of Attention
- Shipments that do not meet these requirements may be delayed, partially processed, or refused.
- Trunkrs reserves the right to charge extra costs for incorrect or excessive packaging.
- Claims for damages may be rejected if packaging does not comply with these guidelines.