How do I create a shipment?

You create shipments in the Shipping Portal: one at a time, in bulk with a file, or automatically through an integration with your webshop.

What must every shipment meet?

• Unique order reference: each shipment has its own reference. The portal rejects a reference that already belongs to another shipment.
• Complete recipient details: name, email address, phone number and address.
• Multiple parcels (multi-colli): several shipments to the same address on the same day are treated as one multi-colli shipment. Each parcel gets its own label with a unique Trunkrs number. So never use one label or Trunkrs number for several boxes.
• Delivery area: the Netherlands (not the Wadden Islands), Brussels and almost all of Flanders; not Wallonia. See Which areas does Trunkrs deliver to?
• Dimensions and weight: see What are the maximum dimensions and weights?

Creating a single shipment

1. Click Shipments in the top bar and choose Create Shipment.
2. Enter the Order reference.
3. Under Shipment type, choose the service: Same day, Fresh or Frozen.
4. Enter the recipient's details: name, email address, street, house number, postcode, town and country. The phone number is required if you use SMS alerts.
5. Choose a delivery date. You can only choose days on which we deliver.
6. Switch on extra options under Feature codes if needed, such as age check, SMS alerts or no delivery to neighbours.
7. Click Create shipment.
8. In the Shipments overview, tick the shipment and click Print at the bottom.

Printing not working? See I can't create or print a label. What now?

Several shipments at once (file upload)

1. Click Shipments in the top bar and choose Upload shipments.
2. Click Upload shipments data. The importer opens with four steps.
3. Get started: check which columns are required. Use the download button to get a sample file, then go to the next step.
4. Upload file: choose your file (csv, xls, xlsx or xlsb) or drag it into the box.
5. Match columns: match your column names to our fields.
6. Import data: correct the rows marked as errors and complete the upload.
7. Click Print labels, or Go to Shipments.

Some rows failed? Click Show errors. Required columns and a sample file are in the CSV guide.