You manage your default settings in the Shipping Portal via Settings > Features Management. They apply to all new shipments, whether created manually or through an integration, and also to the organisations below yours.
SMS alerts, one-time PIN (OTP), age check and Same Day Frozen Food only work if you have agreed them in your contract with your Customer Success Manager. If so, you can switch them on here yourself or have Tech Support switch them on (tech.support@trunkrs.nl). See Text message alerts, PIN code on delivery (OTP) and Age check.
What can you set?
Communication
- Default driver remark: a remark for the driver when a shipment has no remark of its own.
- SMS alerts: your customer receives a text message about 15 minutes before arrival. Check your contract for the costs.
- Send emails: Trunkrs sends your customer status emails.
- Email notifications: choose at which moments your customer receives an email, such as created, delivered, delivered to neighbours or not delivered. You can switch them off, but not postpone them.
Shipment security
- One-time PIN (OTP): your customer gives the driver a PIN at the door. The PIN is always sent by email and text message, even if SMS alerts are switched off.
- Age check: the driver checks the recipient's age.
Delivery
- Default service level: Same Day, Same Day Food or Same Day Frozen Food.
- Leave-behind permissions: the driver may follow the recipient's instructions to leave the parcel in a safe place.
- No signature required: the recipient does not have to sign.
- Disallow address changes: recipients cannot change their address after the shipment has been registered, useful for valuable parcels.
Changing settings
- Click Settings in the top bar.
- Choose Features Management. The Merchant Features page opens.
- Switch the toggles on or off.
- If you like, enter a Default driver remark and choose your Default service level.
Changes are saved immediately; there is no save button. Features Management is only visible to an Owner or Admin, in your main organisation.