You manage your main organisation and any sub-organisations yourself, for example for a second webshop, via Settings > Manage Organizations. Only an Owner or Admin can do this.
The address in the portal is for administrative purposes only. Changing it does not change your fixed collection address. To use a new collection address, tell your Customer Success Manager or email collectie@trunkrs.nl. We will then update your collection planning.
Editing an organisation
- Click Settings in the top bar.
- Choose Manage Organizations.
- Click Manage next to the organisation.
- Update the details:
- Organization name: your customers see this name on the shipping label and in Track & Trace.
- Email Address: we send important service messages about your account to this address.
- The address fields.
- Click Save Changes.
Adding an organisation
You set up your main organisation when you first log in. You can add an extra organisation yourself, for example for a second webshop. First check with your Customer Success Manager whether it falls under your contract (see Can I manage multiple webshops under one contract?).
- Go to Settings > Manage Organizations.
- Click Add organization.
- Enter the organisation name, email address, address line, city and postcode.
- Under Country, choose the Netherlands or Belgium.
- Click Add organization at the bottom.
Connecting the new organisation via the API? Email tech.support@trunkrs.nl first, because we need to set up the connection on our side. Include the field sender.companyName in every shipment. We use it to link the shipment to the right organisation.