How do I find undelivered shipments (and the reason)?

It’s a good idea to check daily for shipments that have run into issues. This allows you to take proactive action, such as correcting an address, before the customer calls or the package is returned.

In the portal, you can view an overview of all shipments and their current status.

1. Filter for problems

1. Go to the Shipments tab in the portal.
2. Click the Filter button.
3. Filter by Status to show shipments with issues.

2. Check the reason

Once you have found the shipments, you can see the exact reason for the issue:

1. Click on the shipment in the list.
2. A panel opens on the right with all the details.

Here you can see why the shipment failed, for example 'Address not found' or 'Closed business address'.

Tip: Check this every morning

Make it a habit to use this filter every morning.

• Spot an address error? Correct it immediately in the right-hand panel. If you do this before sorting, the package can often be reoffered the same evening!