The Collection Overview is your planning tool. Here you can see all scheduled pick-up times for today and the rest of the week, so you can have shipments ready on time.
Where can I find the overview?
You can access the overview in the Trunkrs Portal under the Collections tab.
What determines my pick-up time?
The times in the overview are based on two main factors:
- 1. Your Cut-off Time: This is the earliest time we can pick up your packages (and the latest time you can register for Same Day). Pick-ups are always scheduled after this cut-off time.
- 2. Your Forecast: Planning is based on the forecast (expected volume) you provided. If there is unexpectedly higher volume, multiple pick-ups may be scheduled on the same day. → Learn how to submit your forecast
Check this overview regularly
Scheduled pick-up times may vary per day due to network load, public holidays, or changes in your volume. Do not rely on yesterday's times, but always check the overview in the portal.
What if the pick-up fails?
If the scheduled pick-up time has passed but the driver has not arrived, report this as soon as possible.
- Contact the Collection team or our webshop support.